Zagreb, August 25th, 2020

I. ABOUT US

CROATEL understands that the clients and visitors of the website value their privacy and is committed to protecting and respecting their privacy. This Privacy Policy explains what we do with your personal data when visiting our website, making contact with us or using one of our services, so please read it carefully. CROATEL d.o.o. acts as a data controller within the General Data Protection Regulation (“GDPR”) and is responsible for the processing of personal data collected on or through this website as such.

II. PRIVACY

Everyone has a right to have their privacy and data protected and CROATEL is fully committed to protecting the privacy and security of our website visitors and clients. Your data and privacy are very important to us and therefore we will never sell, rent or in any other way distribute any of your personal data to any third party nor make your personal data public. We process data in accordance with legal practices, the respondents are informed about the processing and purpose of the processes and are familiar with the risks, rules, safeguards and rights regarding the processing of personal data. Data shall be processed in such a way as to ensure adequate levels of security: including the protection against unauthorized or illegal processing, accidental loss and destruction or damage.

III. HOW WE USE YOUR INFORMATION

Personally identifiable information may include your name, email address and other information that specifically identifies you. We use it in a number of different ways – depending on the information and its purpose. Nevertheless, your personal information is not collected unless you have voluntarily provided it to us, except for certain personal data that we collect through the information systems and programs used for our website, whose transmission is necessary for the use of internet communication protocols. We do not process any special category personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences.

We only use information held about you in the following ways:

• Improve the performance of our website and ensure that its content is as relevant as possible to you
• Ensure that content from our website is presented in the most effective manner for your browser settings
• Administer our website for internal operations, including troubleshooting, data analysis, testing research, statistical and survey purposes
• Provide information that you request from us

IV. WHEN CONTACTING US VIA CONTACT FORM, E-MAIL OR POST

If you contact us using the contact form, by sending us an email or by post, we may store a record of your enquiry and our response in order to improve our support and services, as well as to deal with your enquiry and any subsequent issues that may arise from it. Such data is stored up to 1 (one) year from the date of receiving the enquiry.

V. THIRD PARTY DATA

We use third parties to process personal data on our behalf (e.g. for our website we use Croatian web hosting provider), who have been carefully chosen and all of them comply to applicable legislation regarding personal data protection.

VI. LINKS TO OTHER WEBSITES

Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s website. We strongly advise you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites or services.

VII. YOUR RIGHTS

You have a lot of rights relating to your personal information, these are:

• The right to be informed about how your personal information is being used
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages
• The right to withdraw consent for any consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to ask us to explain any computer-system decision about you
• The right to complain to your data protection regulator
• If you want to exercise your rights, file a complaint or simply have any additional questions, please contact us. As a starting point, we have 30 days to respond

VIII. CHANGES TO OUR PRIVACY POLICY

We may change this Privacy Policy from time to time, to reflect how we are processing your data. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

IX. SECURITY

We are committed to taking reasonable steps to ensure the security of your information. To prevent unauthorised access, maintain data accuracy and ensure the appropriate use of information, we have put into place appropriate physical, electronic and control procedures, as well as technical and organisational measures to help safeguard and secure the personal data we collect on this or through this website. Due to the inherent open nature of the Internet, we cannot guarantee that communication between you and us or the information stored on our website or on our servers will be completely free from unauthorised access by third parties.

X. RELEVANT LAW AND JURISDICTION

All questions related to our website and this Privacy Policy are governed by Croatian law. You agree that in connection with the procedure pertaining to this website and this Policy will be exclusive and local jurisdiction of the courts in the Republic of Croatia.

XI. DISCLAIMER

If any provision of this Privacy Policy is punitive, damaging or non-enforceable, such provision shall not apply to the extent to which it is null and void or inexcusable, provided that this does not affect the validity of the remaining provisions of this Privacy Policy.

XII. HOW TO CONTACT US

If you have any question or feedback about this Privacy Policy, if you want to exercise any of your rights as set out above or have complaint, please contact us – we’ll be happy to answer any questions you may have.

• You can contact us via contact form, via email or postal address.
• e-mail: info@croatel.hr
• Address: Pantovčak 265, 10000 Zagreb, Croatia
• CROATEL, d.o.o.

Tonko Barač, M.Sc.E.E.

Managing Director